Legal Information | Euralb Hosting

EURALB LEGAL INFORMATIONS

Ensuring Quality Performance for Everyone

Find all about our legal information and terms of service here in order to protect our clients and ourselves to ensure we deliver a stable, reliable product and quality network.

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Terms and Conditions

We last updated these terms on October 16, 2019

The following Terms of service along with the “AUP” and where applicable to the service, the “SLA” form the “Main Agreement”. By purchasing services from us you are agreeing to this “Main Agreement”

1. Defined Terms

“Main Agreement” means the “terms and conditions”, “AUP” and “SLA” which collectively form the “Main Agreement”.
“AUP” means “acceptable usage policy” and is located here https://www.euralb.com/legal-informations/acceptable-usage-policy
“SLA” means the “SLA” relevant to the product purchased:
Dedicated Server SLA: https://www.euralb.com/legal-informations/dedicated-server-sla
Cloud Server SLA: https://www.euralb.com/legal-informations/cloud-server-sla
VPS SLA: https://www.euralb.com/legal-informations/vps-sla
“You/Your/Client” means the person, company or organisation who purchases services from Euralb.

2. General Terms

2.1 By subscribing to any of the Services and opening an account with us, we (“Euralb”) and you (“the Client”) agree to be bound by these terms and conditions. They set out the basis on which we offer our services and should be read carefully.
2.2 You must be at least 18 years of age to use our services.
2.3 We will treat your personal details in accordance with our privacy policy and with the Data Protection Act 1998 (“DPA”) and from 25 May 2018, the General Data Protection Regulation 2016 (“GDPR”).

3. Services

3.1 We shall provide the Services to the you on and subject to the Main Agreement.
3.2 We will use reasonable efforts to supply a continuous service. However, we are not liable for any loss of data resulting from delays outside of our control, missed or non-deliveries, service interruptions or by errors or omissions of the customer. We are not responsible for any losses suffered resulting from acts of god or force majeure including civil unrest, riots, floods, drought, fire, war and imposing legislation.
3.3 You agree that we are not liable to you for any special consequential damages which you may suffer as a result of loss of business, contracts, profits, savings or otherwise. We are unable to exercise control over material sent over the internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive, threatening or obscene material, or material that is in breach of UK or other applicable law.
3.4 Customers are liable for all charges levied by their telephone service provider arising from the Customer’s use of the Services.
3.5 From time to time us or our subcontractors need to carry out maintenance on the network, this may involve temporarily shutting parts of it down. We will give as much notice as possible and shall try to keep this work to the period specified in the notice. We accept no liability whatsoever arising from such a suspension of the service.
3.6 The Customer agrees that they will not reassign or transfer any part of the Service.
3.7 License costs of all third-party applications and software offered with our plans are subject to change without written intimation.
3.8 You acknowledge that we do not guarantee that any services will be uninterrupted, error-free, or completely secure. There are risks inherent to the internet such as hacking, malware, DDoS etc that could result in the loss of data and/or privacy.
3.9 We reserve the right to pass on any additional charges/price increases as a result in price changes from third party software and license vendors irrespective of the hosting cycle.

4. Pricing

4.1 All pricing unless otherwise stated exclude VAT
4.2 While we make every effort to ensure pricing on our website is accurate there may be instances where mistakes are made, in these instances we will inform you and;

Where you have been charged higher than the correct amount we will provide you with a refund for the difference.
Where you have been charged less than the correct amount we will provide you with the opportunity to either cancel your order or to pay the difference.

5. Domain Registration, Renewals and Transfers

5.1 You are to ensure any requested domain registration request is not made in bad faith, does not infringe on any third-party rights, will not be used for any unlawful purpose or would be considered to be an abusive registration under the enom, openSRS or Nominet dispute resolution policies.
5.2 You acknowledge that we are not obliged to accept any request to register a domain
5.3 We make no representations or warranties (expressed or implied) of any kind (and they are expressly disclaimed) with respect to availability or likelihood of registration of any requested domain.
5.4 You acknowledge that domain registrations and renewals where successful are non-refundable.
5.5 You acknowledge that we are unable to correct spelling mistake(s) in a domain once a domain has been successfully registered, please ensure you check before submitting the domain for registration.
5.6 You acknowledge that domain renewal fees are subject to change at any time without notice.
5.7 You acknowledge we cannot guarantee any domain you order will be successfully registered, only once payment has been successfully taken will we send a registration request to the registrar and only once a registration confirmation has been received from the registrar is the domain officially registered. If we are unable to register any domain name, we will provide a full refund of the domain registration fee.
5.8 All domains with the exception of those ending in .UK are registered through our partners enom and in addition are subject to the following terms and conditions:
https://www.euralb.com/legal/enom-terms
5.9 All domains ending .UK are register through Nominet and in addition are subject to Nominet’s terms and conditions located at https://www.euralb.com/legal/nominet-terms
5.10 You will at all times comply with the terms and conditions (from time to time subsisting) applying to the registration of domain names published by the relevant naming authority (including the domain dispute resolution policy of that authority) and any other authority having similar force.
5.11 You agree and acknowledge that we will make registration information in relation to the requested domain available to ICANN, openSRS, eNom, Nominet or any other appropriate registration authority.
5.12 You acknowledge that you are obligated to provide accurate domain registration details, and that those details will be published to the WHOIS directory with respect to the chosen domain name, as required by ICANN & Nominet.
5.13 We will endeavour to automatically renew your domain 30 days prior to expiry unless:

We are unable to take payment for the renewal.
You choose to opt out of auto-renewal through the client area
The domain has been transferred to another registrar or tag holder

5.14 Some domains are auto-renew only, this means that auto-renewal must be turned on prior to the “Auto-renew by date”. If the auto-renew setting is disabled at the auto-renew deadline then the registrant will lose the domain name, despite how much time remains on the registration.
5.15 For domains purchased on or after the 5 June 2014, an administration fee of £4.99 + VAT applies if you wish to transfer your domain name away from us. Once payment is received and has cleared, and subject all transfer procedures have been followed correctly by you, we will generate the required transfer code or update the IPS tag for the domain.
5.16 You may not transfer away the domain from us to another registrar during the first sixty (60) days following the registration or transfer of a domain.
5.17 We will not accept any transfer request for a domain that is due to expire within 7 days.
5.18 We will not transfer ownership of a domain to another registrar until all fees attributable to the domain registration, renewal or transfer have been paid.
5.19 You undertake to comply with the content standards set out in our Acceptable Use Policy in respect of any material posted on or associated with any Domain.
5.20 Where ICANN and/or Whois, or any replacement body of the same (or where the Domain is registered with a registrar in a different jurisdiction, any equivalent body or registrar), makes any complaint in respect of the use of the domain name including but not limited to ‘cybersquatting’, We reserve the right to immediately cancel this service and no refunds shall be made.
5.21 Due to a legal agreement between ENOM INC, our domain registrar, and LegitScript, customers should be aware that the domains purchased with the intent of selling prescription drugs, via a company not properly licensed in the destination country, could be frozen pending a legal appeal. We have no control over this process and disputes will need to be handled through the proper legal channels in the disputed country.
5.22 We reserve the right to change the registrar that a domain is held with, at its own discretion and without notice.
5.23 If you are registering a domain on behalf of a third party you are obligated to ensure the domain owner is made aware of these terms and conditions.

6. Acceptable Use, Content and Behaviour

6.1 You agree to abide by our acceptable use policy (AUP) located at the link below: https://www.euralb.com/legal/acceptable-usage-policy
6.2 You agree and understand that any attempts to undermine or cause harm to any of our servers is strictly prohibited.
6.3 If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your Account without refund.
6.4 We reserve the right to disable/delete any feature or application provided on shared hosting service without notification if that feature/application is found to be detrimental and/or is hampering the web server’s’ overall health and performance.
6.5 If you are abusive towards any member of our staff we have full right to terminate your account with us without any refund.

7. Account Security

7.1 You are responsible for any misuse of your account and you must take steps to ensure that others do not gain unauthorised access to your account. You may not use your account to breach the security of another account or attempt to gain unauthorised access to another network or server.
7.2 Your password provides access to your account, it is your responsibility to keep your password secure.
7.3 Sharing your password and account access with unauthorised users is strictly prohibited. You must take care and prevent others from using your account since you will be responsible for the consequences.
7.4 Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.
7.5 You must adopt adequate security measures to prevent or minimise unauthorised use of your account.
7.6 You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorised to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
7.7 You may not attempt to interfere with service to any user, host or network or carry out DOS attacks. This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
7.8 You agree and understand that users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
7.9 You agree to complete your own tests for computer viruses in accordance with best computing practice.

8.Data Protection (GDPR)

8.1 Subject”, “Processing”, “Data Protection Impact Assessments” and “Personal Data Breach” have the meanings given in the GDPR.
8.2 The parties acknowledge that the factual arrangement between them dictates the classification of each party as either a Controller or Processor under Applicable Data Protection Law. Notwithstanding the foregoing, the parties acknowledge that:

8.2.1 where Personal Data is not accessible or likely to be accessible by Euralb Hosting, Euralb Hosting will not be a Processor, and therefore, in either case, the obligations of paragraphs 8.3 to 8.7 shall not apply.

8.3 Subject to paragraph 8.2, with respect to the party’s rights and obligations under the Agreement, the party’s agree that you are the Controller and that Euralb Hosting is the Processor.
8.4 Where Euralb Hosting processes Personal Data as a Processor on your behalf, it shall:

8.4.1 Process the Personal Data only in accordance with instructions from you (which may be specific instructions or instructions of a general nature as set out in the Agreement or as otherwise notified by you to Euralb Hosting during the term of the Agreement);
8.4.2 take reasonable steps to ensure the reliability of any Euralb Hosting staff who have access to the Personal Data, and ensure such staff are trained in the care and handling of Personal Data and have given appropriate binding undertakings of confidentiality;
8.4.3 notify you without undue delay and, in any event, within five business days, if it receives:
8.4.3.1 a request from a Data Subject to have access to that person’s Personal Data; or
8.4.3.2 a complaint or request relating to your obligations under Applicable Data Protection Law;
8.4.4 taking into account the nature of the Processing, assist and cooperate with you (including by using appropriate technical and organisational measures, in so far as this is possible), to respond to complaints or requests from Data Subjects exercising their rights under Applicable Data Protection Law, including by:
8.4.4.1 promptly providing you with full details of a complaint or request received by Euralb Hosting; and
8.4.4.2 upon your request, promptly providing information which you require in order to comply with a request from a Data Subject exercising their rights under Applicable Data Protection Law (including a ‘subject access request’) provided that Euralb Hosting shall, unless otherwise agreed, be reimbursed any incremental costs incurred as a result of complying with this paragraph.
8.4.5 permit, at your own expense, you or your representatives access to any location where Euralb Hosting processes Personal Data during normal business hours to inspect and audit, on reasonable prior notice, Euralb Hosting’s data Processing activities and comply with all reasonable requests or directions by you to enable you to verify and/or procure that Euralb Hosting is in full compliance with its obligations under this paragraph 8. You or your representative shall be required to adhere to any applicable Euralb Hosting site and security policies in the performance of such an audit or inspection;
8.4.6 provide a written description of the technical and organisational methods employed by Euralb Hosting for Processing Personal Data (within the timescales reasonably required by you);
8.4.7 be entitled to engage sub-Processors (as a subcontractor), subject to 8.4.7.1 the relevant subcontractor being engaged by way of a written contract which imposes obligations on the subcontractor which are at least equivalent to the obligations imposed on Euralb Hosting pursuant to this paragraph 8.4; and
8.4.4.2 the relevant subcontractor providing sufficient guarantees to Euralb Hosting in terms of expert knowledge, reliability and resources to implement technical and organisational measures which will meet the requirements of Applicable Data Protection Law, and all sub-Processors engaged by Euralb Hosting as at the effective date of this Agreement shall be deemed authorised;
8.4.7.3 All costs in relation to the audit incurred by Euralb Hosting or partners will be passed onto the client.
8.4.8 in addition to the sub-Processors engaged pursuant to paragraph 8.4.7 be entitled to engage additional or replacement sub-Processors (as a subcontractor), subject to:
8.4.8.1 the provisions of paragraph 8.4.7.1 and 8.4.7.2 being applied; and
8.4.8.2 Euralb Hosting notifying you of the additional or replacement sub-Processor, and where you object to the additional or replacement Processor, the parties shall discuss the objection in good faith;
8.4.9 save where such countries have been deemed by the European Commission to be providing an adequate level of protection pursuant to the relevant provisions of Applicable Data Protection Law not Process Personal Data outside the European Economic Area without the prior written consent of you and, where you consent to a transfer, to comply with any reasonable instructions notified to it by you. Notwithstanding the foregoing, Euralb Hosting is expressly permitted and instructed by you that it may transfer Personal Data to any Euralb Hosting subsidiary and any Euralb Hosting subcontractor, subject to first ensuring that adequate protections are in place to protect the Personal Data consistent with the requirements of Applicable Data Protection Law;
8.4.10 at your cost and taking into account the nature of the Data Processing and the information available to Euralb Hosting, assist you in ensuring your compliance with your obligations to:
8.4.10.1 ensure the security of the Processing;
8.4.10.2 notify Personal Data Breaches to the ICO;
8.4.10.3 notify Personal Data Breaches to the Data Subjects;
8.4.10.4 carry out Data Protection Impact Assessments; and
8.4.10.5 consult the ICO in respect of Data Protection Impact Assessments, pursuant to Articles 32 to 36 of the GDPR (respectively); and
8.4.10.6 notify you without undue delay upon becoming aware of a Personal Data Breach.

8.5 Taking into account the state of the art, the costs of implementation and the nature, scope, context and purpose of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, you and Euralb Hosting will take, implement and maintain such technical and organisational measures as are appropriate to protect the Personal Data against unauthorised or unlawful Processing and against accidental loss, destruction, damage, alteration or disclosure.
8.6 Each party shall comply always with Applicable Data Protection Law and shall not perform its obligations under the Agreement in such a way as to cause the other to breach any of its applicable obligations under Applicable Data Protection Law.
8.7 Each party shall comply with its obligations set out in the Data Protection Specification.
8.8 To the extent that Euralb Hosting‘s performance of its obligations under the Agreement involves the Processing of Personal Data on your behalf, you shall ensure:

8.8.1 you are not subject to any prohibition or restriction which would prevent or restrict you from disclosing or transferring such Personal Data to Euralb Hosting, as required under the Agreement; and
8.8.2 you have lawful grounds for Processing such Personal Data, including (if applicable) the consent of the individual to whom such Personal Data relates (and that such consent shall be valid under Applicable Data Protection Law).

8.9 Where under Applicable Data Protection Law (including without limitation Article 82 of the GDPR and any applicable Law where you and the Euralb Hosting may incur joint and several liability as Controller and Processor with any other person) Euralb Hosting incurs any costs liability damages claims or expenses (other than for damage caused by Processing only where it has not complied with obligations of applicable DPA Regulation specifically directed to Data Processors or where it has acted outside or contrary to your lawful instructions under the Agreement), you shall indemnify Euralb Hosting on demand against all such costs liability damages claims or expenses, save for such liability as corresponds directly to Euralb Hosting’s part of the responsibility for the damage caused by Euralb Hosting’s breach of the obligations of Applicable Data Protection Law or the Agreement.

8.10 International clients. You acknowledge and agree that if you are a business located in a territory outside the European Union (EU), it is your responsibility to ensure compliance with Applicable Data Protection Law (or equivalent) in relation to transfers of your personal data from Euralb Hosting to you.

8.11 PCI DSS Requirements. In accordance with best practice as described in the Payment Card Industry Data Security Standard (PCI DSS) scheme to safeguard sensitive credit and/or debit card data, should you use the Services to store, process or transmit credit or debit card information you will:

8.11.1 inform us in writing as soon as practicable and, in any event, before you do so;
8.11.2 comply with the PCI DSS requirements; and
8.11.3 you will take all necessary steps to ensure you are properly advised by your card acquirer or a PCI DSS Qualified Security Assessor (QSA) with regards to your obligations and appropriateness of your Service.

8.12 Business Continuity. Euralb Hosting warrants that it has and will undertake to maintain a business continuity plan for its operations that is consistent with the international standards ISO 27001:2013. While Euralb Hosting takes all steps provided in the Agreement to protect your data, this does not constitute an absolute guarantee that a third party will not try to access, interrupt, delete or compromise your data. You are therefore responsible for determining the ultimate safety and integrity of your data.

9. Billing

9.1 We accept payments done through Credit & Debit card, PayPal, cheque, and bank transfer.
9.2 Bank Transfers

9.2.1 Payments from within the UK will take up to 3 working days to be applied. A working day is classified as Monday – Friday excluding UK bank holidays.
9.2.2 Payments from outside of the UK can potentially take longer than 7 working days dependant on the transfer method used. Please contact your payment provider for more details of timeframes.
9.2.3 Payments must be made in GBP (Great British Pound), you are responsible for any fees incurred by your bank for conversion from your local currency.
9.2.4 If a payment is received in any currency other than GBP we will convert your payment at the current exchange rate and deduct any fees incurred by our bank, this may result in your payment failing to cover the full amount due, if this happen we will inform you that we require a further payment to cover the outstanding balance.
9.2.5 You are responsible for all charges imposed by both the sending and receiving bank, it is your responsibility to include any additional amount to cover these charges, please check with your bank before making any transfer if you are unsure.
9.2.6 You must include your client ID as a reference on all bank transfers, failure to do so may prevent us from being able to locate the associated account which may result in suspension of your account for non-payment.
9.2.7 If multiple invoices are outstanding we will apply the transfer starting with the oldest first, any excess amount will be applied to the next oldest and so forth, if the amount is to be applied to a specific invoice you must also include the invoice(s) reference in addition to your client ID.
9.2.8 If the transferred amount exceeds the total due on your account the excess will be converted into service credit and applied to your account.

9.3 If paying by cheque you must write your client ID and Invoice number on the back for reference, failure to do so may prevent us from being able to locate the associated account which in turn may result in suspension of your account for non-payment.
9.4 Invoices are generated 10 days before the official due date. Payment must be made by the due date to avoid the suspension of your account. If no payment is received, your account will be suspended 5 days after the official due date. If no attempt is made within the next 10 days to pay due invoice(s), we reserve the right to permanently terminate your account and delete all data held. In total 15 days from the official due date will pass before we permanently terminate your account.
9.5 For any change in contact details, billing cycle changes, account upgrades / downgrades, cancellation or termination of hosting services, written authorisation is mandatory and to be submitted using the client area. Requests on our live-chat & our toll-free number would not be accepted. It is important for us to establish the authenticity of the customer before carrying out such requests. All email communications must be done from the registered email address.
9.6 Account renewal reminders will be sent 15 (Fifteen) days before the renewal / due date for monthly and quarterly billing cycle and 30 days before the renewal / due date for semi-annual, annual, biannual & triannual billing cycle. This is done to ensure that our clients get enough time to make payment(s). A second reminder will be sent before the due date and the third & final reminder would be sent on the day of renewal.
9.7 A grace period of 5 (Five) days will be given to all unpaid accounts past the renewal / due date. The hosting service will be suspended on the 6th (Sixth) day of the account being past due and a notification email would be sent informing about the suspension of service. Backup, if purchased / applicable, will be provided only after the dues are paid during the suspension period, i.e. between 6th and 10th days (both days inclusive) of account being past due.
9.8 We allow up to 5 (Five) days after the account has been suspended, for the renewal fee / dues to be paid. The account will be terminated permanently once this period of additional 5 days is over. After your account has been terminated, we can no longer guarantee the recovery of your data. Although all best efforts will be made to recover data past this point if invoices are paid, there is no guarantee that data can be successfully restored.
9.9 We do have an automatic payment facility. You can store your credit or debit card details via our payment provider and your card will be charged every month on the due date of the invoice. You can select what services are automatically paid from the client area.
9.10 For further enquiries or clarifications, please contact the billing department.

10. VAT Policy

10.1 If you are an individual located outside of the EU then you may qualify for VAT exemption. Individuals outside the EU must provide proof of address and identity. Accepted documents include passports, ID cards and recent utility bills.
10.2 If you are a business located outside the EU then you may qualify for VAT exemption. To apply you must email or fax us details of their incorporation along with business trading status. The documents must show the location of the business.
10.3 EU VAT registered businesses will be required to provide their VAT registration number which will be validated against the European Commission database. The number will also be re-checked at regular intervals. Any change of VAT status or VAT registration number must be notified to us immediately.
10.4 Upon sign-up we must charge VAT on your first invoice; if eligibility for VAT exemption is proved however then the VAT charged on this invoice will be refunded in the form of a credit to your billing account and future invoices will be issued without the addition of VAT.

11. Cancellation & Refund

11.1 All cancellation requests must be made by clicking the cancellation link found within the product details section of the client area. Please contact our customer services team for more information.
11.2 Cancellation requests will not be accepted by phone or live chat.
11.3 7 working days’ notice is required for all cancellation requests. A working day is classified as Monday – Friday excluding UK bank holidays.
11.4 Cancellation requests are processed Monday to Friday, 8am to 6pm excluding UK bank holidays.
11.5 In case of shared hosting account cancellation, the charges for free domain will be deducted from the amount to be refunded (if any). Domain will be free only for the initial first year in case of gTLDs and 2 years in case of .uk TLDs. Renewal charges will have to be paid as applicable at the time of renewal. Applicable TLDs covered under free domain registration/transfer offer are .com, .net, .org, .biz, .info, .eu, .co.uk, .org.uk, .me.uk.
11.6 Should you cancel your hosting before the renewal date or wish to transfer your domain name to another service provider during its registration period, domain registration/transfer charges will be payable before such action is completed.
11.7 SSL certificates, domain name registrations, software licenses and WHOIS protection are not eligible for refunds.
11.8 Refunds can take up to 30 working days to be processed, the time for the funds to reach you is purely dependant on the payment type.
11.9 Refunds will only be processed to the originating payment media (e.g. bank transfer, debit card, PayPal)
11.10 If a refund which is requested by the Customer is to an international bank account outside of the United Kingdom, the Customer agrees to bear all charges incurred to us for the payment transfer. The amount which the Customer owes us shall be deducted from the total refund amount.

12. Money Back Guarantee

12.1 All subscribers of shared hosting plans, reseller and VPS plans carry a 30-day unconditional money back guarantee. If you find the services to be deficient or unsatisfactory, you are entitled to a full refund of the contract amount within the first 30 days of the date of account set-up.
12.2 Dedicated Servers, Cloud Servers, Firewalls, and Backup Plans are not included under the 30-day money back guarantee policy. We reserve the right to decide if to issue pro-rata refunds under such circumstances.
12.3 The 30-Day Money Back Guarantee Period is only applicable for first-time signups. Second time & subsequent sign-ups are not eligible.
12.4 Software licenses, domain registration fees, domain transfer fees and domain renewal fees are excluded from the 30-day money back guarantee.

13. Client Data & Backups

13.1 We backup all shared hosting platforms daily for which the following applies:

13.1.1 While we will make every effort to protect and backup data for clients on a regular basis, we do not guarantee the existence, accuracy, or regularity of its backup, therefore, you are solely responsible for making backup files in connection with your use of the Services.
13.1.2 You agree and understand that any back-up which we may carry out will not include any media files. These include (but are not limited to) mp3, mpeg, wmv or any other video/audio files.

13.2 We do not backup VPS, cloud servers or dedicated servers unless you specifically purchase a backup plan from us for the chosen service.
13.3 In case of VMware Cloud backups, we maintain DRS backups of the underlying file system in the event of a mass failure, these backups cannot be used for individual restores. If this is desired, our offsite backup solution is recommended.
13.4 For backup services purchased from us including but not limited to “R1 backup” and “Veeam” you acknowledge the following:

13.4.1 If your backups exceed the amount of purchased storage space then backups will be suspended until you either reduce your usage or you purchase additional storage space.
13.4.2 Some backup services are client configurable, we take no responsibility for changes you make to your backup settings that result in either the failure of your backups or the inability to recover your data. If you are unsure how to configure your backups correctly please contact support.

13.5 You acknowledge that use of any of our backup services is at your own risk, although we will make all reasonable attempts to make the service accessible, secure and free from corruption, backups services are sold strictly as is and without warranty, we will not be liable for any loss, claim or damage which is caused by a failed backup.
13.6 We have no knowledge of the data you store on your hosting package including its value and quantity. While our services are designed to be resilient and we do offer services designed to mitigate against data loss, we accept no liability for the loss of data and associated revenue, contracts or business.

14. Bandwidth

14.1 If your service has a bandwidth limit and exceeds this limit, we will inform you. If you do not wish to purchase extra bandwidth or upgrade your services and continue to exceed the limit, the service shall be suspended until you demonstrate to us that you have taken measures to ensure that the limit won’t be exceeded again or upgrade your account, whichever is earlier. The service will be reactivated in the following month when your bandwidth allocation refreshes.
14.2 Some plans are provided with unmetered bandwidth. Unmetered means that we do not accurately record and then enforce the bandwidth usage of your plan unless it is deemed to be using an excessive amount. An excessive amount is classed as either using more than 15% of the total bandwidth available to the physical server or that your usage is such that it is affecting the performance of the server to the detriment of other clients as determined by our engineers. When such events occur, we reserve the right to immediately suspend service if the level of use is at risk of causing a disruption to other users. In other cases, we will attempt to communicate with you to discuss said usage. We reserve the right to charge additional fees if the normal usage of your site frequently exceeds this usage. If said charges are not acceptable to you, we will attempt to provide a reasonable time frame for you to move services.

15. SMS Notifications Service

15.1 If you subscribe to receive SMS notifications from us, you may receive promotional messages from us from time to time. Any such marketing messages are strictly in relation to our own products and services, and are not sent by or on behalf of any third party. You will not receive more than one (1) marketing SMS per week. We will never disclose your phone number onto any third party. You can unsubscribe from receiving SMS notifications at any time via the Client Area.

16. Termination

16.1 We reserve the right to refuse, terminate, or suspend your access to the Services for any reason at our sole discretion upon giving 14 days written notice to you.
16.2 We may suspend your Account immediately upon breach by you of any of the terms and conditions herein, including, without limitation, late or non-payment of monies due.
16.3 We reserve the right to terminate any account where the account holder advises that they have or are about to initiate legal proceedings against us. Notice will be given advising the scheduled termination date, allowing clients to move to a new provider and take any backups. The previous month will also be refunded upon termination.

17. Effect on Termination

17.1 On termination or expiry of your Account for whatever reason you shall pay immediately all sums outstanding pending on your Account to us within 14 working days.

18. Imitation of liability

18.1 We disclaim all liabilities in connection with the following:

18.1.1 loss of material uploaded;
18.1.2 incompatibility of the Services with any of the Customer’s equipment, software or telecommunications links;
18.1.3 technical problems including errors or interruptions of the Services;
18.1.4 unsuitability, unreliability or inaccuracy of the Services;
18.1.5 computer viruses of any kind obtained by the Customer in the course of using the Services;
18.1.6 any security breaches whatsoever affecting the Customer’s Account.

18.2 In no event shall we be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.
18.3 Nothing in this Clause excludes each party’s liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.
18.4 Our liability to you in contract, tort, negligence or otherwise arising out of or in connection with the Services shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose. No liability whatsoever will be accepted by us unless and until you have provided documentary evidence to our satisfaction proving that loss has occurred.
18.5 We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities) or for faults in or failures of their equipment.
18.6 We will not be liable for failure or delay in performing our obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

19. Indemnity

19.1 The client agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns in connection with their use of the Services.

20. Law

20.1 This Agreement will be governed by and construed and interpreted in accordance with the law of Albania and the parties submit to the exclusive jurisdiction of the Albanian Courts.
20.2 The Customer and us both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them.

21. Modification of Terms of Service

21.1 We reserve the right to modify or change these terms of service at any time. All customers are bound by the latest terms of service published on this website.

22. Company Information

22.1 EURALB Hosting is a part of ENOR Technologies Ltd. company registered in Tirana, Albania under VAT ID L91728018B. Our registered office address is Highway Tirana – Durres, km 12, in front of Citypark, Tirana, Albania. Please be advised all visitors are required to book in advance of visiting our office.

If you would like to get in touch with us, please write to us at the address above or by calling (+355) 694082555. Alternatively, please e-mail us on info@euralb.com

Privacy Policy

We last updated these terms on March 5, 2019

1. Introduction

This policy explains when, why and how we collect personal information from the people who visit our website, sign up or purchase any of our services or request or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.

While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate our company by:

We will never sell your data on.
We will never share your data for marketing to by any third parties.
We will always keep your personal data secure using strong encryption, abiding by data protection rules and by implementing good security practice.
We will never send you direct email marketing without your consent, our newsletter requires you to explicitly opt-in, you can opt-out at any time using the unsubscribe link contained within the email or through your client area by selecting Communications > Manage E-mail Subscriptions

If you are ever concerned or have question about how your personal data is collected or used, please contact us at info@euralb.com.

You can read our full privacy policy below.

2. About us

Euralb Hosting is part of the ENOR Technologies Ltd. which is registered at the following address:

Highway Tirana – Durres,
km 12, in front of Citypark Albania
Tirana, Albania.

Company number: L91728018B

This policy (together with our terms of use Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act) and GDPR (General Data Protection Regulation), the data controller is Euralb Hosting, which is a part of ENOR Technologies Ltd. company registered in Tirana, Albania under VAT ID L91728018B. Our registered office address is Highway Tirana – Durres, km 12, in front of Citypark, Tirana, Albania.

3. When do we collect your personal data

We may collect data about you in the following ways:

By filling in forms on any of our websites, this includes information provided at the time of registering to use our websites, subscribing to any of our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or if you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Visiting our sites, including, but not limited to, traffic data, location data and other communication data required for our own security, diagnostic, authentication and billing.

4. What personal data do we collect

If you are simply viewing our website then we will collect the following information within our logs:

IP Address (See cookies and IP addresses)

If you sign up to use our services we will then collect the following information:

Name
Address
Email Address(s)
Telephone number(s)
IP address
Payment details ( Note: No Credit / Debit Card informations, No Paypal username and password )

While not actively collected we may store any other personal information that you may disclose during live chat, tickets or emails.

5. Cookies and IP Addresses

IP Addresses

We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.

Cookies

A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit.

We use cookies for the Following:

Authentication of users when logging in or out of our services.
Analysis of traffic to our website via Google Analytics (see Google Analytics).
Tracking of website preferences.
Third party services such live chat.

If you register with us or if you continue to use our site, you agree to the use of cookies.

You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

6. Where we store and process your personal data

The data that we collect from you is stored in the AL but it may be processed by staff operating outside the EEA (European Economic Area) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to the processing of this data outside of the EEA.

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation) which includes certification to ISO27001 standard.

7. How we Protect your personal data

We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.

All data we collect is done so over encrypted connections (https).
All data is stored behind state of the art firewalls managed by our security team.
All data is access controlled to ISO27001 standards.
All systems storing personal data have access logging.
All passwords are encoded at rest.
All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.

8. Uses we make of personal data

We use information held about you in the following ways:

To verify your identity.
To provide you with the products and services you have purchased from us.
To carry out our obligations arising from any contracts entered into between you and us.
To ensure that content from our site is presented in the most effective manner for your device.
To respond to queries.
To provide you with information, products or services that you request from us where you have consented to be contacted.
To notify you about changes to our services.
To send you marketing emails where you have given explicit consent.
To display personalised Ads from us.
To prevent fraud.
To detect, prevent and diagnose potential security breaches.

9. Legal basis for the collection and processing

Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:

Contractual obligations

When you purchase a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for technical support purposes.

Legal compliance

The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.

Legitimate interest

We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business.
For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.

Consent

In certain cases, we may collect and process your data with your consent, for example our newsletter and hot offers emails. Consent to receive these can be withdrawn at any time.

10. How long we keep personal data

Your data will be kept until it is no longer required for the purpose of its collection.
At the end of the retention period the data will either be deleted or anonymised so it can no longer be linked back to an individual.
Personal data linked to purchases or any other financial transaction are kept for a minimum of 6 years as required by UK law to retain financial data.

11. Who we share personal data with

Like many websites we use a number of third-party services for functionality such as email sign-up and payment processing. The following is a list of companies we share data with on a day to day basis. This list does not include services we share anonymous data with or that provide services on an ad-hoc basis such as IT contractors. All the suppliers below have been carefully selected to ensure they provide suitable protections under GDPR.

Livechat inc

Livechatinc provide our live chat service available on our website, if you contact us by live chat your conversation will be recorded and archived on livechat inc’s servers, these archives may include personal information that you may have disclosed during a conversation.

Please note: if your conversation requires further action, for example if it is a technical support query, then your live chat transcript maybe copied to our ticketing system for future reference.

Privacy Policy: https://www.livechatinc.com/privacy-policy/

Mailchimp

Our newsletter and marketing email lists are managed through Mailchimp, these emails are opt-in, when you opt-in to our newsletter your name and email address will be added to our mailing list which is held securely on mailchimp’s servers, by opting in you agree to:

Transfer your contact information to MailChimp
Store your contact information in our MailChimp account
To being sent marketing emails from our MailChimp account (These will be for our services only)
To have tracked interactions for email marketing and ad placement purposes.

Emails are initiated and managed by ourselves.

Please see the section entitled “Newsletter and Marketing Emails” for information on how to opt out of these emails.

Privacy Policy: https://mailchimp.com/legal/privacy/

Paypal

Paypal is used to provide secure credit and debit card processing services. If you choose to pay by this method then your card details, name, address and email will be transmitted to Paypal securely for the processing of payment and for fraud prevention.

If you choose to store your card details then this will be saved alongside your name, address and email on Paypal’s servers.

Privacy Policy: https://www.paypal.com/va/webapps/mpp/ua/privacy-full

Stripe

Stripe is used to provide secure credit and debit card processing services. If you choose to pay by this method then your card details, name, address and email will be transmitted to Stripe securely for the processing of payment and for fraud prevention.

If you choose to store your card details then this will be saved alongside your name, address and email on Stripe’s servers.

Privacy Policy: https://stripe.com/gb/privacy

Maxmind

Maxmind is used for fraud prevention, if you make a purchase your IP address will be shared with Maxmind to determine the approximate location the order is being placed from and if the IP is a known source of fraud.

Privacy Policy: https://www.maxmind.com/en/privacy_policy

GlobalSign

If you purchase an SSL certificate you will be required to provide your name, address and contact details which will be used by Globalsign to register the certificate and perform vetting. GlobalSign may contact you by email, phone or post as part of the vetting process.

Privacy Policy: https://www.globalsign.com/en/repository/globalsign-privacy-policy.pdf

Tucows (Enom & OpenSRS)

Tucows are a domain registrar and owners of Enom and OpenSRS, when you register a domain with us you are required to provide contact details that are used to register your domain against. It is important to note that these details will be visible within the publicly searchable database called “whois”, we strongly advise customers when making a GTLD (Generic top-level domain) purchase to choose the whois privacy option which anonymises the whois database entry.

(It should be noted that prior to the 25^th of May 2018 all personal whois data will be anonymised by Tucows to comply with GDPR.)

Privacy Policy: https://www.enom.com/terms/privacy.aspx
Privacy Policy: https://opensrs.com/privacy-policy/

Nominet

Nominet are the registration authority for .com and some other domains, when you register a domain you are required to provide contact details that are used to register your domain against. It is important to note that these details will be visible within the publicly searchable database called “whois”, if registering the domain as an individual you can opt out of having details listed in the whois database, you cannot opt-out if registering for commercial use.

(Important: prior to the 25^th of May 2018 all personal whois data will be anonymised by Nominet to comply with GDPR.)

Privacy Policy: https://www.nominet.uk/resources/privacy-policy/

Trustpilot

Trustpilot provides online reviews of goods and services, if you make a purchase and with your consent we may share you email address for the purpose of sending you an email invitation requesting a review, this is a onetime invitation. Any reviews are published under Trustpilot’s own terms and conditions and privacy policy.

Privacy Policy: https://legal.trustpilot.com/end-user-privacy-terms

12. Ads and Remarketing

We use Google AdWords remarketing services on our blog and forum to display our ads on third party websites (including Google) to previous visitors of those pages, this is done in the form of a cookie that contains anonymous data regarding your visit.

If you have a google account you can opt-out of receiving these ads here http://www.google.com/settings/ads

Google are also a member of the NAI (Network Advertising Initiative), you can also use their site to opt out here http://www.networkadvertising.org/managing/opt_out.asp

13. Google Analytics

Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.

This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:

Improving website usability
Tracking the success of marketing campaigns
Pattern analysis

You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon: https://tools.google.com/dlpage/gaoptout

To learn how Google uses data collected from our own and partner sites please see the following link: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

14. Newsletter and Marketing Emails

All our marketing emails are opt-in, we will never sell on your details or pass them on to third parties for marketing purposes. If you have opted in to receive these then you can opt out at any time in one of three ways:

If you have received an email, click on the unsubscribe link located in the email footer.
Log into your client area and select: Communication > Manage E-mail Subscriptions
By contacting our customer services department.

15. Disclosure of your personal information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.We may disclose your personal information to third parties:

If Euralb Hosting or substantially all of its assets are acquired by a third party, in which case personal data held by it (Euralb Hosting) about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply Terms and Conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

16. External links

Our site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

17. Your rights under GDPR

Under GDPR (General Data Protection regulation) you have a number of rights relating to your personal data, these will come into force on the 25^th May 2018, for further information please see https://edps.europa.eu/

Right to Restrict Processing

You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:

Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
When processing is unlawful and you oppose erasure and request restriction instead.
If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

You can exercise the right at any time by contacting our team (see Contacting Us).

Right of Access (Access to Information)

The GDPR Act gives you the right to access information held about you. You can exercise this right by contacting us (see Contacting Us). We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days. The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.

Right to Erasure (Also known as the right to be forgotten)

As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under UK law to keep financial data such as invoice information.

You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.To make a right to erasure request please contact our customer services team (see Contacting Us).

Right to Rectification

The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.Customers can update their own personal details via the client area however if this is not sufficient please contact our customer services team (See contacting Us).

Right to Object

You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.To make a right to object request please contact our customer services team (see Contacting Us).

18. Changes to our privacy policy

We keep our privacy policy under regular review, you can always find the latest version at the URL below:

19. Contacting us

Questions, comments and requests regarding this privacy policy are welcomed, you can contact us in the following ways:

Existing customers can contact us by creating a ticket through their client area.
Email us at info@euralb.com
Call us on +355694082555

20. Contacting the regulator

While we will make every attempt to rectify any situation, where you feel your data has not been handled appropriately you have the right to contact the regulator. In this case the regulator is the Information commissioner’s office (ICO).

You can contact them on 0303 123 113 or by visiting https://www.ico.org.uk/concerns

Acceptable Usage Policy

We last updated these terms on October 16, 2019.

Our acceptable use policy covers account usage and content and is in place to protect our network and customers from abuse that may affect other sites or services hosted on our network.

While you may need never worry about these, we do still advise you to read through them to make sure you understand what content is acceptable.

1. General Prohibitions

1.1 You shall not use our website, systems, network or any of our services for any of the following.

1.1.1 in any way that breaches any applicable local, national or international law or regulation;
1.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
1.1.3 for the purpose of harming or attempting to cause harm to others;
1.1.4 to send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards as set out in this policy;
1.1.5 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
1.1.6 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

2. You agree

2.1 not to reproduce, duplicate, copy or resell any part of our website and/or our Services in contravention of the provisions of our (Terms and Conditions);
2.2 not to access without authority, interfere with, damage or disrupt:

2.2.1 any part of our website, systems or networks;
2.2.2 any equipment or network on which our site is stored or which you have access to as part of the receipt of our Services;
2.2.3 any software used in the provision of our website and/or Services; or
2.2.4 any equipment or network or software owned or used by any third party.

3. Server resources and Network Usage

3.1 On accounts where resources are shared including but not limited to cPanel hosting, Windows hosting and reseller hosting operate, these operate under a fair use policy.

3.1.1 Where resources limits are not specified or are listed as unlimited within the account specification then fair use will apply.
3.1.2 Fair use means that any single site can use as much resources as are available as the long as that usage does not adversely affect the performance other sites hosted upon the same servers.
3.1.3 while extremely rare, it is at our sole discretion to determine whether a website is deemed to be using excessive resources, if a site is deemed to be doing so we will recommend remedial action which may include:
3.1.3.1 the option to reduce your resource usage through the modification of your application (for example if the cause is through malware infection or poor code).
3.1.3.2 upgrade to a non shared plan such as VPS our dedicated server (additional charges may apply).

3.2 If you choose not to take remedial action then the website or application will be disabled prevent it adversely affecting other clients.
3.3 We reserve the right to shut down or remove any scripts that pose a potential security risk or which are deemed by us, and at our sole discretion, to be adversely affecting server performance or network integrity (for example script that have known security vulnerabilities)

4. Banned Content

4.1 The following applies to all content hosted on any of our services
4.2 Content must

4.2.1 be accurate (where it states facts);
4.2.2 be genuinely held (where it states opinions)
4.2.3 Comply with applicable law in the UK and in any country from or in which such content can be received or uploaded.

4.3 The following content is explicitly banned

4.3.1 contains any material which is defamatory of any person;
4.3.2 contain any material which is obscene, offensive, hateful or inflammatory;
4.3.3 promotes sexually explicit material (unless we have given our explicit permission to use our services to provide adult content);
4.3.4 promote violence;
4.3.5 promote any form of discrimination.
4.3.6 infringe any copyright, or trade mark of any other person;
4.3.7 be likely to deceive any person;
4.3.8 be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
4.3.9 promote any illegal activity;
4.3.10 be threatening in anyway
4.3.11 .harass, upset, annoy or cause alarm to another person
4.3.12 be used to impersonate any person, or to misrepresent your identity or affiliation with any organisation or person;
4.3.13 give the impression that it has emanated from us, if this is not the case.
4.3.14 advocate, promote or assist any unlawful act.
4.3.15 contain viruses, worms, Trojans or other malicious components;
4.3.16 contain Warez, which includes but is not limited to pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. Also includes any sites which provide links or ‘how to’ information about such material;
4.3.17 Proxy software
4.3.18 IRC Hosts
4.3.19 BitTorrent software may not be used on any of our services due to wide scale abuse.
4.3.20 any content that has the potential to cause us adverse publicity

5. Email

5.1 You agree and understand that the sending of unsolicited email (spam) is strictly prohibited and may result in the suspension and/or termination of your account.

5.1.1 Where we provide you with a mail service the following rate limits apply so as to prevent blacklisting of our IP addresses and excessive resource usage.
5.1.1.1 300 outgoing emails sent per hour on (Shared) or (Reseller Hosting);
5.1.1.2 500 outgoing emails sent per hour on (VPS Hosting);
5.1.1.3 3000 outgoing emails sent per hour on (Cloud Servers)
5.1.1.4 3600 outgoing emails may be sent per hour on (Dedicated Hosting);

5.2 no malicious emails may be sent, including but not limited to “mail bombing” (bombarding a site with a large volume of email) and “trolling” (posting extreme messages to provoke a negative response);
5.3 If, as a result of a breach of this clause, we have to undertake any action, including but not limited to removing mass emails from our systems, dealing with any user complaints, we reserve the right to charge you at our engineers hour rate for time spent.

6. AUP Breaches

6.1 We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site or our services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
6.2 Failure to comply with this acceptable use policy constitutes a material breach of the (Terms and Conditions), and may result in our taking all or any of the following actions:

6.2.1 Remove infringing content from any website hosted by us without notice to you;
6.2.2 immediate, temporary or permanent withdrawal of your right to use our site and/or our services.
6.2.3 immediate, temporary or permanent removal of any posting or material uploaded by You to our site our any site hosted by us.
6.2.4 issuing of a warning to you.
6.2.5 disclose of such information to law enforcement authorities as we reasonably feel is necessary.

6.3 Responses described in this policy are not limited, and We may take any other action We reasonably deem appropriate.
6.4 Where we become aware of any issue related to the content or you use of our Services which could have an adverse impact on our network, systems or other customer of ours, we reserve the right to immediately suspend or deactivate the services and your Account. Where reasonably possible we shall inform you of such action before it is taken.
6.5 If we receive any take down notices in respect of copyright infringing content, we reserve the right to remove such content without notice to you, irrespective of whether such takedown notice is valid.

7. Changes to the Acceptable Use Policy

7.1 We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

eNom Terms

We last updated these terms on October 16, 2019.

THIS AGREEMENT HAS A PROVISION FOR ARBITRATION OF DISPUTES BETWEEN THE PARTIES.

This Registration Agreement (“Agreement”) sets forth the terms and conditions of your use of domain name registration and related services (“Services”). In this Agreement “you” and “your” refer to you and the registrant listed in the WHOIS contact information for the domain name. “We”, “us” and “our” refer to the registrars listed at the bottom of this document, any one of which will be the registrar for your domain name and all of which share common ownership, common terms and conditions, and a shared Services infrastructure. To determine which registrar your domain name is registered with, perform a WHOIS lookup at http://www.uwhois.com. You obtain the Services through your primary service provider, with whom we have a wholesale relationship (your “Primary Service Provider”). Your relationship with your Primary Service Provider may be governed by additional terms, as you and your Primary Service Provider may agree. “We,” “us” and “our” does not include your Primary Service Provider, except when specifically mentioned or unless your Primary Service Provider is one of us (i.e., if your Primary Service Provider is also one of the registrars listed at the bottom of this document)).

1. YOUR AGREEMENT: By using the Services, you agree to all terms and conditions of this Agreement, the UDRP (defined below), the URS (defined below), and any rules, policies, or agreements published in association with specific Services and/or which may be adopted or enforced by the Internet Corporation for Assigned Names and Numbers (“ICANN”), any registry, or governments.
2. CHANGES TO THIS AGREEMENT: This Agreement may change over time, either through amendments by us, changes to ICANN policy or applicable law which may or may not be reflected in the text of this Agreement, or otherwise. Before any material changes to this Agreement become binding on you (other than changes resulting from a change in ICANN policy or applicable law), we will notify you of such changes by, for example, sending email to you at your email address of record. If, as a result of such a change, you no longer agree with the terms of this Agreement, your exclusive remedies are (a) to transfer your domain name registration services to another registrar, or (b) to cancel your Services, including domain name registration services, with us. Your continued use of the Services following notification of a change in this Agreement indicates your consent to the changes. Unless otherwise specified by us, any such change binds you: (1) thirty (30) days after we notify you of the change, or (2) immediately if such change is a result of a new or amended ICANN policy or applicable law.
3. REGISTRANT RIGHTS AND RESPONSIBILITIES: ICANN has developed, in consultation with registrars, a webpage that identifies important registrant rights and responsibilities. The document provides a “plain language” summary of terms related to Registrant Rights and Responsibilities as set out in the Registrar Accreditation Agreement (RAA), for posting on registrar websites. While some of the terms included do not specifically refer to registrants, those terms are included because of the potential import to understanding registrar/registrant relations. The document also summarizes registrant rights and responsibilities that arise within ICANN Consensus Policies and specifications, as those policies and specifications are incorporated into the RAA. The summarization of terms within this document do not override or replace the terms set forth in the RAA or within those specifications or policy. Please review these important Registrant Rights and Responsibilities.
4. YOUR ACCOUNT: You must create an account to use the Services (“Account”). Your Account is typically managed and/or provided by your Primary Service Provider. You are solely responsible for maintaining, securing, updating, and keeping strictly confidential all login IDs and passwords, and for all access to and use of your Account by you or any third party.
a. ACCOUNT CONTACT INFORMATION AND DOMAIN NAME WHOIS INFORMATION:
i. You must provide certain current, complete and accurate information about you with respect to your Account information and with respect to the WHOIS information for your domain name(s). Within seven (7) days of any change to such information, you must update such information as needed to keep it current, complete and accurate. You must submit the following with respect to you, the administrative, technical, and billing contacts for your domain name registration(s) and other Services: name, postal address, e-mail address, voice telephone number, and where available, fax number. The type of information you are required to provide may change and you must provide such information and keep your Account information current. Not providing requested information may prevent you from obtaining all Services.
ii. You may provide information regarding the name-servers assigned to your domain name(s) and, if we are providing name-server services to you, the DNS settings for the domain name. If you do not provide complete name-server information, or if you purchase “Name Only” Services, we may supply this information (and point your domain name to a website of our choosing) until such time as you elect to supply the name-server information or until such time as you elect to upgrade from “Name Only” Services.

b. OBLIGATIONS RELATING TO THE ACCOUNT AND WHOIS CONTACT INFORMATION:
i. If, in obtaining Services, you provide information about or on behalf of a third party, you represent and warrant that you have (a) provided notice to that third party of the disclosure and use of that party’s information as set forth in this Agreement, and (b) obtained the third party’s express written consent to the disclosure and use of that party’s information as set forth in this Agreement.
ii. You represent and warrant that the statements in your application are true and that no Services are being procured for any unlawful or abusive purpose, including but not limited to the infringement of any intellectual property right or other right; the distribution of malware; the abusive operation of botnets; phishing; fraudulent or deceptive practices; the unauthorized transfer to yourself or any other party of any domain name or Services; counterfeiting; or any other activity in violation of any laws, rules, or regulations (the “Illegal Uses”). Providing inaccurate or unreliable information, failing to update information within seven (7) days of any change, engaging in any Illegal Uses, or failing to respond for over fifteen (15) days to inquiries by us concerning the accuracy of Account and WHOIS contact information will constitute an incurable material breach of this Agreement and be a basis for suspension and/or cancellation of the Services.
iii. You are responsible for regularly monitoring email sent to the email address in your Account. You may lose your rights to the domain name(s) or your right to receive the Services if you do not respond appropriately and timely to an email sent in conjunction therewith.

c. ACCESSING YOUR ACCOUNT:
i. In order to change any of your Account or domain name WHOIS information, you must access your Account with your Primary Service Provider, or your Account with us. It is your duty to safeguard your Account login identifier and password from any unauthorized use. Any person in possession of your Account login identifier and password will have both the ability and your authorization to modify your Account and domain name information, initiate transfers of your domain name(s) to other registrars, initiate registrant changes to your domain names which may terminate your rights to use such domain name(s), update DNS changes to your domain name(s) which may result in changes to the content associated with your domain name(s) and take other actions which may affect or terminate your rights and access to your domain name(s) and/or the Services.
ii. We will take reasonable precautions to protect the information we obtain from you from loss, misuse, unauthorized access or disclosure, alteration or destruction of that information and such reasonable precautions include procedures for releasing Account access information to parties who claim to have lost Account access information. If we take reasonable precautions in relation thereto, IN NO EVENT SHALL WE BE LIABLE IF SUCH REASONABLE PRECAUTIONS DO NOT PREVENT THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD AND, EVEN IF WE FAIL TO TAKE REASONABLE PRECAUTIONS, OUR LIABILITY UNDER ANY CIRCUMSTANCES SHALL BE LIMITED BY THE LIMITATION OF LIABILITY PROVISION FOUND IN PARAGRAPH 13 BELOW IN THIS AGREEMENT.
iii. If you contact us alleging that a third party has unauthorized access to your Account or domain names, we may charge you administrative fees, currently set at fifty dollars ($50) per hour, for our time spent in relation to the matter, regardless of whether or not we return control over the Account and/or domain name(s) to you. You will indemnify us for any reasonable attorneys’ Fees and costs we may incur in relation to the matter, even if those fees and costs accrue as a result of defending an action, or responding to a threat of an action, initiated by You or a third party.

d. SHARING OF WHOIS INFORMATION:
i. We will make available the domain name registration information you provide or that we otherwise maintain to the following parties: ICANN, any ICANN-authorized escrow service, the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit (including through web-based and other on-line WHOIS lookup systems), whether during or after the term of your domain name registration services of the domain name. You irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of such information. We may make publicly available, or directly available to third parties, some, or all, of the information you provide, for purposes of inspection (such as through our WHOIS service) or for targeted marketing and other purposes as required or permitted by applicable laws, including by way of bulk WHOIS data access provided to third parties who enter into a bulk WHOIS data access agreement with us.
ii. ICANN may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities, and the manner in which such information is made available. Information regarding ICANN’s guidelines and requirements regarding WHOIS can be found at http://www.icann.org/registrars/wmrp.htm, http://www.icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at http://www.icann.org/.

5. OUR SERVICES:
a. DOMAIN NAME REGISTRATION.
i. We are accredited registrars with ICANN for generic top level domain names (“gTLDs”) (such as .com, .net, .org, etc.). ICANN oversees registrations and other aspects of the gTLDs. We also are registrars for a variety of country code top level domain names (“ccTLDs”) (such as .co.uk, .de, etc.). For a partial list of registry administrators and for more information on gTLDs, see http://www.icann.org/tlds/.Domain name registrations are not effective until the registry administrator puts them into effect. Domain name registrations are only for limited terms which end on the expiration date. For domain names which are created as a new registration out of the pool of available domain names, the term begins on the date the domain name registration is acknowledged by the applicable registry. For domain name registrations which were not returned to the pool of available domain names, the term begins on the date the previous registrant’s domain name registration was acknowledged by the applicable registry.
ii. We and your Primary Service Provider are not liable or responsible in any way for any errors, omissions or any other actions by the registry administrator, including those arising out of or related to a request to register, renew, modify the settings for, or transfer of a domain name registration. You acknowledge that domain name registration is a service, domain name registrations do not exist independently from services provided pursuant to this or a similar registration agreement with a registrar, domain name registration services do not create a property interest and you have no such property interest in any domain name(s) which you may register with us.
iii. If you submit an application for pre-registration of a domain name, we do not guarantee that the domain name will be secured for you, or that you will have immediate access to the domain name if secured. In the event two (2) or more pre-registration applications are received for the same domain name and the domain name is secured, all applicants will be invited to a private auction to decide who gets the domain name. If you are such an applicant and wish to participate in the auction, you must first acknowledge any trademark claims notice that is shown to you and agree to any additional terms and conditions which may be applicable.

b. AFTER MARKET DOMAIN NAMES:
i. We offer for sale domain names that are registered to third parties (also known as aftermarket domain names) in a variety of top level domain names (“After Market Domain Name(s)”). All After Market Domain Name registrations are offered on a first come, first served basis. If you are the first to complete an After Market Domain Name registration application for a particular domain name, including payment of the purchase price we designate, we will initiate a transfer of the relevant After Market Domain Name to your Account. If the After Market Domain Name is at another domain registrar at the time of your purchase, we will transfer your purchased After Market Domain Name to us at no cost to you and will add one year to the existing registration period. If the After Market Domain Name is already located with us as the domain registrar at the time of your purchase and it has ninety (90) days or less from the date of your purchase before expiration, we will renew your After Market Domain for you for free. If the After Market Domain Name is already located with us as the domain registrar at the time of your purchase and it has ninety-one (91) days or more before expiration, you are responsible for all renewal fees. Any subsequent renewals of the After Market Domain Name will be charged at the then-current renewal fee. Once you submit your order for an After Market Domain Name, you have entered into a valid, binding and enforceable contract to pay the designated purchase price for the After Market Domain Name. Because we are selling After Market Domain Names initially registered to third parties, we have no control and make no representations regarding the accuracy or legality of domain names advertised, the accuracy or legality of any domain name listing, or the right and the ability of the third party seller to transfer the After Market Domain Name or complete the transaction. We do not control whether or not third party sellers will complete a transaction. We reserve the right to reject or cancel your After Market Domain Name registration for any reason including, but not limited to, any pricing errors. In the event your After Market Domain Name registration is rejected or cancelled by us, for any reason, we will refund in full the amount of the purchase price for the After Market Domain Name as your sole remedy.
ii. Once the After Market Domain Name is transferred into your Account, such After Market Domain Name may not be transferred away from us to another registrar during the first sixty (60) days following the transfer, during which time the After Market Domain Name may be placed on transfer lock. All of your obligations under this Agreement which apply to the registration or renewal of domain name(s) created by you apply to any After Market Domain Name(s) acquired by you, including but not limited to prohibition against any Illegal Uses.

c. NOT INCLUDED IN THE SERVICES:
i. We are not responsible to determine whether the domain name(s) you select, or the use you or others make of the domain name(s), or other use of the Services, infringes legal rights of others. It is your responsibility to know whether or not the domain name(s) you select or use or allow others to use infringe legal rights of others.
ii. We might be ordered by a court or arbitrator to cancel, modify, or transfer your domain name; it is your responsibility to list accurate contact information in association with your Account and to communicate with litigants, potential litigants, and governmental authorities. It is not our responsibility to forward court orders or other communications to you. Our policy is to comply with court orders from courts of competent jurisdiction as well as UDRP and URS Panel decisions. If you contact us informing us that you are contesting a court order from a court of competent jurisdiction, we may, but are not obligated to, place a transfer lock on the domain name pending the outcome of the dispute. If you contact us informing us that you are contesting an adverse UDRP or URS Panel decision, your time limits and procedures to do so are subject to the requirements set forth in the UDRP or URS. We will not delay implementation of a UDRP or URS Panel decision based solely on your informing us that you intend to contest the decision.

d. USE OF FREE SERVICES:
i. In consideration for providing additional optional Services for which we do not charge an additional fee, including, but not limited to, free trials, URL forwarding, email forwarding, free parking page, free website hosting, free email services, or other free services which we may introduce from time to time (“Free Services”), we may display advertising in conjunction therewith through the use of pop-up or pop-under browser windows, banner advertisements, audio or video streams, appendices to emails, or any other advertising means, and we may aggregate for our own use, related usage data by means of cookies and other similar means. You will not be entitled to any of the proceeds we may earn as a result of such advertising. We may discontinue any Free Services at any time with or without providing you prior notice.
ii. From time to time we may provide you with free or low-cost domain name(s) registration services (“Promotional Name(s)”). If we do so, the services for the Promotional Name(s) will be placed in the same Account as your other domain name(s) and you will be listed as the registrant, though we may point the Promotional Name to IP address(es) of our choosing. If you want to assume control over the services provided to the Promotional Name, including the right to transfer or push the Promotional Name service to other registrars or other Accounts or the ability to control the DNS settings for the Promotional Name, you must pay the promotional registration fee or renewal fee, if any, and the terms of this Agreement will apply to such Promotional Name(s). If you do not want the Promotional Name services, you may request that you be removed as the registrant of such Promotional Names and we may be listed as the domain name registrant or we may delete such domain names or make them available to others. For any domain name services, including these Promotional Names, for which you are listed as registrant but for which you do not pay the registration or renewal fee, we may assign name-servers to the domain name and point the domain name to IP address(es) designated by us until the registration or renewal fee is paid.

6. SERVICES PROVIDED AT WILL; TERMINATION OR SUSPENSION OF SERVICES:
a. We and your Primary Service Provider may reject your domain name registration application or elect to discontinue providing Services to you for any reason within thirty (30) days of a Service initiation or a Service renewal. Outside of this period, we and your Primary Service Provider may terminate or suspend the Services at any time for cause, which, without limitation, includes (i) registration of prohibited domain name(s), (ii) abuse of the Services, (iii) payment irregularities, (iv) allegations of illegal conduct or infringement of any third party intellectual property right or other right, (v) failure to keep your Account or WHOIS information accurate and up to date, (vi) failure to respond to inquiries from us for over fifteen (15) calendar days, or (vii) if your use of the Services involves us in a violation or alleged violation of any third party’s rights or acceptable use policies, including but not limited to the transmission of unsolicited email or the violation or alleged violation of any intellectual property right or other right. No fee refund will be made when there is a suspension or termination of Services for cause.
b. At any time and for any reason, we may terminate the Services thirty (30) days after we send notice of termination via mail or email, at our option, to the WHOIS contact information provided in association with your domain name registration. Following notice of termination other than for cause, you must transfer your domain name within such thirty (30) day notice period or risk that we may delete your domain name, transfer the registration services associated with your domain name to ourselves or a third party, or suspend or modify Services related to your domain name. If we terminate Services for a reason other than cause, we will provide a pro-rata refund of your fees.
c. If we terminate or suspend the Services provided to you under this Agreement, we may then, at our option, make either ourselves or a third party the beneficiary of Services which are substantially similar to those which were previously provided to you. If we have grounds to terminate or suspend Services with respect to one domain name or in relation to other Services provided through your Account, we may terminate or suspend all Services provided through your Account.
d. Your registration of a domain name is subject to suspension, cancellation or transfer by any ICANN procedure now in affect or which may come into effect at a later date, by any registrar or registry administrator procedures approved by an ICANN-adopted policy or any policy adopted by any ccTLD registry or governing body, to correct mistakes by us, another registrar or the registry administrator in administering the domain name or for the resolution of disputes concerning the domain name or as a result of any government decree, rule, law or regulation.

7. FEES AND TAXES:
a. You agree to pay, prior to the effectiveness of the desired Services, the applicable Service fees set forth on the Pricing Page or otherwise communicated to you. In the event any of the fees for Services change, we will use reasonable efforts to give you thirty (30) days prior notice of such changes on the Pricing Page or by other reasonable means. Please check the Pricing Page often for any changes to our Services fees. All fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term, unless this Agreement specifically provides for a refund. At our option, we may require that you pay fees through a particular payment means (such as by credit card or by wire transfer) or that you change from one payment provider to another.
b. Unless specified otherwise, the fees for the Services do not include taxes. If we are required to pay ICANN fees or United States or international sales, use, property, value-added (“VAT”), royalty, license, or other taxes based on your use of the Services, then you must pay such fees or taxes. This section does not apply to taxes based on our income.

8. PAYMENT ISSUES: In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any Services, we and/or your Primary Service Provider may suspend access to any and all Accounts you have with us and/or your Primary Service Provider and all interests in and use of any domain name registration services, website hosting, and/or email services, including all data hosted on our systems and/or on the systems of your Primary Service Provider may be assumed by us or your Primary Service Provider, as the case may be, or may be terminated. We may reinstate your rights to and control over these Services solely at our discretion, and subject to our receipt of the unpaid fees and our then-current reinstatement fee set forth on the Pricing Page or otherwise communicated to you. Reinstatement of Services by your Primary Service Provider may be according to the terms between you and your Primary Service Provider relating to reinstatement. If you have an issue with credit card or other payment charges, you should contact your Primary Service Provider, first, and us, second, regarding the issue before you contact your credit card or other payment process company to request a charge back or reversal of the charges.

9. EXPIRATION AND RENEWAL OF SERVICES: It is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration or other Services are set to expire. With respect to domain name registration services, we and/or your Primary Service Provider will email a renewal notification approximately one (1) month and approximately one (1) week prior to each such domain name’s expiration. In addition, if a domain name is not renewed, we and/or your Primary Service Provider will email an additional renewal notification within five (5) days after the expiration of such domain name’s registration. All renewal notifications will be sent to primary contact for the Account associated with the domain name registration. It is your responsibility to maintain current and accurate credit card information should any Services be placed on “auto-renew.” We and/or your Primary Service Provider will notify you when renewal fees are due. Should these fees go unpaid, your Services will expire or be cancelled. Payment must be made by credit card or such other method as we may allow or require from time to time. If you select automatic renewal of the Services, we may attempt to renew the Services a reasonable time before expiration, provided your credit card or other billing information is available and up to date. It is your responsibility to keep your billing information up to date and we are not required to, but may, contact you to update this information in the event that an attempted transaction is not processed successfully. Please note: for certain top level domain names, the automatic renewal option is not available.

10. EXPIRATION OF A DOMAIN NAME REGISTRATION: Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry’s database, we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and we may either leave your WHOIS information intact or we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.
a. Reactivation Period Process. For a period of approximately thirty (30) days after expiration of the term of domain name registration services, we may provide a procedure by which expired domain name registration services may be renewed. We may, but are not obligated to, offer this process, called the “reactivation period.” You assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. We may, in our sole discretion, choose not to offer a reactivation period and we shall not be liable therefore. The reactivation period renewal process, if any, may involve additional fees which we and your Primary Service Provider may determine. We may make expired domain name services(s) available to third parties, we may auction off the rights to expired domain name services (the auction beginning close to the end or after the end of the reactivation period), and/or expired domain name registration services may be re-registered to any party at any time.
b. After the reactivation period, if any, we may:
i. Discontinue the domain name registration services at any time thereafter without notice. In which case, certain registry administrators may provide procedures by which discontinued domain name registration services may nonetheless be renewed. We will participate in this process, typically called the “Redemption Grace Period” (“RGP”), for each gTLD registry administrator that provides it. We may, in our sole discretion, choose not to participate in the RGP process with respect to any or all of your ccTLD domain name registration services and we shall not be liable therefore. If available, RGP typically ends between thirty (30) and forty-two (42) days after the end of the reactivation period of the domain name services. The current RGP fee is set forth on the Pricing Page and does not include any registration fees that may also be due. We are not obliged to contact you to alert you that the domain name registration services are being discontinued; or
ii. Pay the registry’s registration fee or otherwise provide for the registration services to be continued. In which case, we may then set the name-servers and the DNS settings for the domain name services, we may set the DNS to point to no IP address or to IP address(es) which host parking page(s) or a commercial search engine that may display paid advertisements, and we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. We do not have to pay you any of the proceeds we may earn as a result. We are not obliged to contact you to alert you that the domain name registration services are being continued. The domain name will be designated as being in the extended redemption grace period (“ERGP”), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay the ERGP fee (which is the same as the RGP fee) plus any registration fees. After the end of the 120-day period, if you do not exercise your rights under this provision, you have abandoned the domain name services, and relinquish all interests and use of the domain name services; or
iii. If we auctioned the domain name services to a third party, we may transfer the domain name registration services to such third party. In which case, the third party who won the auction for the domain name services will control the domain name services, including control over the WHOIS information and the DNS settings. You may recover the domain name registration services prior to the end of the reactivation period, as such reactivation period applied to you. We are not obliged to contact you to alert you that the domain name registration services are or were auctioned. We do not have to pay you any of the proceeds we may earn as a result of such an auction.

11. TRANSFERS:
a. Transfer of your domain name(s) services shall be governed by ICANN’s transfer policy, available at http://www.icann.org/transfers/, including the Registrar Transfer Dispute Resolution Policy, available at http://www.icann.org/en/transfers/dispute-policy-12jul04.htm as well as the UDRP and URS as described in Section 17 of this Agreement, as these policies may be modified from time to time. To transfer your domain name(s) you should first login to your Account to lock or unlock your domain name(s) and/or to obtain the EPP “AuthCode” which is required to transfer domain services in an EPP registry (such as .org). Alternatively, you should contact your Primary Service Provider to have your domain name(s) services locked or unlocked or to obtain the EPP “AuthCode.” If your Primary Service Provider is unresponsive, you may contact us to have your domain name(s) locked or unlocked or to obtain the EPP “AuthCode” though we may first contact your Primary Service Provider to request that the Primary Service Provider address the request. Only the registrant and the administrative contacts listed in the WHOIS information may approve or deny a transfer request. Without limitation, domain name services may not be transferred within sixty (60) days of initial registration, within sixty (60) days of a transfer, if there is a dispute regarding the identity of the domain name registrant, if you are bankrupt, or if you fail to pay fees when due. We will follow the procedures for both gaining and losing registrars as outlined in ICANN’s transfer policies. Transfer requests typically take five (5) business days to be processed. A transfer will not be processed if, during this time, the domain name registration services expire, in which event you may need to reinstate the transfer request following a redemption of the domain name, if any. You may be required to resubmit a transfer request if there is a communication failure or other problem at either our end or at the registry. YOU ASSUME ALL RISK FOR FAILURE OF A TRANSFER WHETHER OR NOT THE TRANSFER PROCESS IS INITIATED CLOSE TO THE END OF A REGISTRATION TERM.
b. Upon initial registration, we may place a “Registrar Lock” (“ClientTransferProhibited” status) on your domain name services and this will prevent your domain name services from being transferred without your authorization, though we are not required to do so. By allowing your domain name services to remain locked, you provide express objection to any and all transfer requests until the lock is removed, which may be done within your Account.
c. You explicitly authorize us to act as your “Designated Agent” (as defined in ICANN’s transfer policy) to approve each “Change of Registrant” (as defined in ICANN’s transfer policy) on your behalf.

12. OWNERSHIP OF INFORMATION AND DATA: We own all database, compilation, collective and similar rights, title and interests worldwide in our domain name database, and all information and derivative works generated from the domain name database. We own the following information for those registrations for which we are the registrar: (a) the original creation date of the registration, (b) the expiration date of the registration, (c) the name, postal address, e-mail address, voice telephone number, and where available fax number of the registrant and all contacts for the domain name registration, (d) any remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database, and (e) any other information we generate or obtain in connection with the provision of Services, other than the domain name being registered, the IP addresses of the primary nameserver and any secondary nameservers for the domain name, and the corresponding names of those nameservers. We do not have any ownership interest in your specific personal registration information outside of our rights in our domain name database.
13. AGENTS AND LICENSES: If you are registering a domain name for or on behalf of someone else, you represent that you have the authority to bind that person as a principal to all terms and conditions provided herein. If you license the use of a domain name you register to us or a to third party, you remain the domain name holder of record, and remain responsible for all obligations at law and under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration and for ensuring non-infringement of any third party intellectual property rights or other rights.

14. LIMITATION OF LIABILITY: WE WILL NOT BE LIABLE FOR ANY (a) SUSPENSION OR LOSS OF THE SERVICES, (b) USE OF THE SERVICES, (c) INTERRUPTION OF SERVICES OR INTERRUPTION OF YOUR BUSINESS, (d) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO OUR WEB SITE(S) OR SERVICES OR DELAYS OR ACCESS INTERRUPTIONS YOU EXPERIENCE IN RELATION TO A DOMAIN NAME REGISTERED WITH US; (e) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND OUR CONTROL (f) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (g) THE PROCESSING OF AN APPLICATION FOR A DOMAIN NAME REGISTRATION; (h) LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD; OR (i) APPLICATION OF ANY DISPUTE POLICY. NEITHER WE NOR YOUR PRIMARY SERVICE PROVIDER WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE OR YOUR PRIMARY SERVICE PROVIDER HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR OR YOUR PRIMARY SERVICE PROVIDER’S MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR SERVICES, BUT IN NO EVENT GREATER THAN FOUR HUNDRED DOLLARS (US$400.00). BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, OUR AND YOUR PRIMARY SERVICE PROVIDER’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. INDEMNITY: You hereby release, indemnify, and hold us, ICANN, the registry operators, and your Primary Service Provider, as well as the contractors, agents, employees, officers, directors, shareholders, and affiliates of such parties harmless from and against any and all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and court costs, for third party claims relating to or arising under this Agreement, including any breach of any of your representations, warranties, covenants or obligations set forth in this Agreement, the Services provided hereunder, or your use of the Services, including, without limitation, infringement or alleged infringement by you, or by anyone else using the Services, of any intellectual property or other right of any person or entity, or from the violation or alleged violation of any of our or ICANN’s operating rules or policies relating to the Services provided. We may seek written assurances from you in which you promise to indemnify and hold us harmless from the costs and liabilities described in this paragraph. Such written assurances may include, in our sole discretion, the posting of a performance bond(s) or other guarantees reasonably calculated to guarantee payment. Your failure to provide such assurances may be considered by us to be a breach of this Agreement by you and may, in our sole discretion, result in loss of your right to control the disposition of domain name Services for which you are the registrant and in relation to which we are the registrar of record. This indemnification is in addition to any indemnification (a) required under the UDRP, URS, or any other ICANN policy or any policy of any relevant registry; or (b) set forth elsewhere in this Agreement.

16. REPRESENTATIONS AND WARRANTIES: YOU REPRESENT AND WARRANT THAT NEITHER THE REGISTRATION OF A DOMAIN NAME NOR THE MANNER IN WHICH IT IS DIRECTLY OR INDIRECTLY USED NOR THE USE OF OTHER OF THE SERVICES INFRINGES THE LEGAL RIGHTS OF A THIRD PARTY OR WILL OTHERWISE SUBJECT US TO A LEGAL CLAIM. THE SERVICES ARE INTENDED FOR USE BY PERSONS WHO ARE AT LEAST EIGHTEEN (18) YEARS OLD AND BY USING THE SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OLD AND ALL INFORMATION PROVIDED BY YOU IN CONNECTION WITH YOUR PROCUREMENT OF THE SERVICES IS ACCURATE. ALL SERVICES ARE PROVIDED TO YOU “AS IS” AND WITH ALL FAULTS. EXCEPT FOR OUR STATEMENT REGARDING OUR ACCREDITATION AS ICANN-APPROVED DOMAIN NAME REGISTRARS, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, UNLESS SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. WITHOUT ANY LIMITATION TO THE FOREGOING, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT REGISTRATION OR USE OF A DOMAIN NAME UNDER THIS AGREEMENT WILL IMMUNIZE YOU EITHER FROM CHALLENGES TO YOUR DOMAIN NAME REGISTRATION, OR FROM SUSPENSION, CANCELLATION OR TRANSFER OF THE DOMAIN NAME REGISTERED TO YOU. ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR E-MAIL FORWARDING OR OTHER EMAIL SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. WE MAKE NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH OUR E-MAIL SERVICES OR ANY TRANSACTIONS ENTERED INTO THROUGH OUR E-MAIL SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

17. DISPUTE RESOLUTION POLICY: You are bound by all ICANN consensus policies and all policies of any relevant registry, including but not limited to: (i) the Uniform Domain Name Dispute Resolution Policy (“UDRP”), which is available at http://www.icann.org/udrp/udrp-rules-24oct99.htm and http://www.icann.org/dndr/udrp/policy.htm along with the UDRP Rules and all Supplemental Rules of any UDRP provider; and (ii) the Uniform Rapid Suspension System (“URS”), which is available at http://newgtlds.icann.org/en/applicants/urs, along with the URS Rules and all Supplemental Rules of any URS provider. The UDRP and URS may be changed by ICANN (or ICANN’s successor) at any time. If the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the UDRP and URS in effect at the time your domain name registration is disputed by the third party. In the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions of the UDRP and URS. If you or your domain name is the subject of litigation, we may deposit control of your domain name record into the registry of the judicial body by providing a party with a registrar certificate.

18. GOVERNING LAW AND JURISDICTION FOR DISPUTES:
a. Except as otherwise set forth in the UDRP, URS, or any similar ccTLD policy, with respect to any dispute over a domain name registration, this Agreement, your rights and obligations and all actions contemplated by this Agreement shall be governed by the laws of the United States of America and the State of Washington, as if the Agreement was a contract wholly entered into and wholly performed within the State of Washington.
b. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of the agreement to arbitrate, shall be determined by arbitration in King County, Washington, before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Service of process on you by us in relation to any dispute arising under this Agreement may be served upon you by first class mail to the address listed by you in your Account and/or domain name WHOIS information or by electronically transmitting a true copy of the papers to the email address listed by you in your Account and/or domain name WHOIS information.
c. Notwithstanding the foregoing, for the adjudication of third party disputes (i.e., disputes between you and another party, not us) concerning or arising from use of domain names registered hereunder, you shall submit without objection, without prejudice to other potentially applicable jurisdictions, to the subject matter and personal jurisdiction of the courts (i) of the domicile of the registrant as it appears in the public WHOIS record for the domain name(s) in controversy, and (ii) where we are located, currently those State or federal courts whose geographic districts include Bellevue, Washington.

19. NOTICES: Any notices required to be given under this Agreement by us to you will be deemed to have been given if delivered in accordance with the Account and/or domain name WHOIS information you have provided.
20. ADDITIONAL REGISTRY REQUIREMENTS. Some registries have additional contractual requirements that you agree to by registering domain names from those registries. You are responsible for reviewing any terms and conditions applicable to or provided by such registries.
21. GENERAL: The parties hereby incorporate the requirements of 41 CFR 60-1.4(a), 300.5(a) and 741.5, if applicable. This Agreement and all applicable ICANN policies and the policies of any relevant registry, including but not limited to the UDRP and URS, together with all modifications, constitute the complete and exclusive agreement between you and us, and supersede and govern all prior proposals, agreements, or other communications. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of us. The parties hereby incorporate the requirements of 41 CFR 60-1.4(a), 300.5(a) and 741.5, if applicable.

THE FOLLOWING REGISTRARS ARE REFERENCED IN THIS DOCUMENT:
Afterdark Domains, Incorporated
Arab Internet Names, Incorporated
AsiaDomains, Incorporated
Big House Services, Inc.
Blisternet, Incorporated
Dagnabit, Incorporated
Domain Rouge, Inc.
Domainnovations, Incorporated
Dropoutlet, Incorporated
eNom, Incorporated
eNom Corporate, Inc.
eNom1, Incorporated
eNom2, Incorporated
eNom3, Incorporated
eNom4, Incorporated
eNom5, Incorporated
eNom371, Incorporated
eNom373, Incorporated
eNom375, Incorporated
eNom377, Incorporated
eNom379, Incorporated
eNom381, Incorporated
eNom383, Incorporated
eNom385, Incorporated
eNom387, Incorporated
eNom389, Incorporated
eNom391, Incorporated
eNom393, Incorporated
eNom395, Incorporated
eNom397, Incorporated
eNom399, Incorporated
eNom403, Incorporated
eNom405, Incorporated
eNom407, Incorporated
eNom409, Incorporated
eNom411, Incorporated
eNom413, Incorporated
eNom415, Incorporated
eNom417, Incorporated
eNom419, Incorporated
eNom421, Incorporated
eNom423, Incorporated
eNom425, Incorporated
eNom427, Incorporated
eNom429, Incorporated
eNom431, Incorporated
eNom433, Incorporated
eNom435, Incorporated
eNom437, Incorporated
eNom439, Incorporated
eNom441, Incorporated
eNom443, Incorporated
eNom445, Incorporated
eNom447, Incorporated
eNom449, Incorporated
eNom451, Incorporated
eNom453, Incorporated
eNom455, Incorporated
eNom457, Incorporated
eNom459, Incorporated
eNom461, Incorporated
eNom463, Incorporated
eNom465, Incorporated
eNom467, Incorporated
eNom469, Incorporated
eNom623, Incorporated
eNom635, Incorporated
eNom646, Incorporated
eNom647, Incorporated
eNom650, Incorporated
eNom652, Incorporated
eNom654, Incorporated
eNom655, Incorporated
eNom656, Incorporated
eNom659, Incorporated
eNom661, Incorporated
eNom662, Incorporated
eNom663, Incorporated
eNom666, Incorporated
eNom672, Incorporated
eNom1008, Incorporated
eNom1009, Incorporated
eNom1010, Incorporated
eNom1012, Incorporated
eNom1013, Incorporated
eNom1014, Incorporated
eNom1033, Incorporated
eNom1034, Incorporated
eNom1035, Incorporated
eNom1036, Incorporated
eNom1037, Incorporated
eNom1038, Incorporated
eNOM625, Inc.
eNomAu, Inc.
eNombre Corporation
eNomEU, Inc.
eNomfor, Inc.
eNom GMP Services, Inc.
eNomMX, Inc.
eNomnz, Inc.
eNomsky, Inc
eNomTen, Inc.
eNomToo, Inc.
eNomV, Inc.
eNomWorld, Inc.
eNomX, Inc.
Entertainment Names, Incorporated
Extra Threads Corporation
FeNomINAL, Inc.
Fushi Tarazu, Incorporated
Gunga Galunga, Incorporated
Indirection Identity Corporation
Internet Internal Affairs Corporation
Kingdomains, Incorporated
Mark Barker Incorporated
Mobile Name Services, Incorporated
Name Nelly Corporation
Name Thread Corporation
Nerd Names Corporation
Nom Infinitum, Inc
One Putt, Inc
Postal Domains, Incorporated
Private Domains, Incorporated
Retail Domains, Inc.
SBSNames, Incorporated
Searchnresq, Inc.
SicherRegister, Incorporated
Sipence, Incorporated
Small Business names and Certs, Incorporated
SssassS, Incorporated
Traffic Names, Incorporated
Travel Domains, Incorporated
Vedacore.com, Inc
Whiteglove Domains, Incorporated

Complaints Procedure

We last updated these terms on September 30, 2019.

If you are unhappy with any of our services please raise a ticket via our helpdesk located within your client area and an appropriate manager will address the issue; however if you feel that you have not received a satisfactory response from our support or customer care teams, you may send your complaint in writing to the following address:

Customer Care
Euralb Hosting – ENOR Technologies Ltd.
Highway Tirana – Durres,
km 12, in front of Citypark,
1053, Tirana, Albania

Please include the following information in any correspondence:

Your full name
Your full address
Your company name (if applicable)
Contact phone number
Your account reference number (if applicable)
Any ticket reference numbers associated to the complaint (if applicable)
We will acknowledge your complaint within three working days from receipt and provide a full response within 30 working days.

We will make every attempt to bring the complaint to a satisfactory conclusion within the first 30 working days however resolution time may be significantly longer in some cases if the issue is particularly complex.

Trademarks & Copyright

We last updated these terms on October 3, 2019.

Euralb Hosting and the Euralb Hosting logo are registered trademarks of ENOR Technologies Ltd. in Albania under registration numbers L91728018B and AL00003413105. ENOR Technologies Ltd. expressly prohibits the use of its registered trademarks without prior written permission from a legally-authorised representative of ENOR Technologies Ltd.

For journalists and news reporters that wish to use our logo in an article or news report, we provide exemptions for these purposes subject to certain conditions. Please click here for further information.

The content, appearance and design of this website is exclusively copyrighted to ENOR Technologies Ltd. with all rights reserved. ENOR Technologies Ltd. expressly prohibits the use of its copyrighted material unless authorised in writing by a legally-appointed representative of ENOR Technologies Ltd, or as otherwise permitted by applicable law.

EURALB Hosting is a part of ENOR Technologies Ltd. company registered in Tirana, Albania under VAT ID L91728018B. Our registered office address is Highway Tirana – Durres, km 12, in front of Citypark, Tirana, Albania. Please be advised all visitors are required to book in advance of visiting our office.

Remote Support Terms & Conditions

We last updated these terms on October 3, 2019.

As part of the service you have subscribed with Euralb, we are pleased to attempt to, at your request, fix issues arising from common personal use software (but not hardware) relating to our affiliate or licensor service through a remote connection to your computer.

Please understand that by requesting such assistance, you agree to provide Euralb Support with access to and control of your computer as reasonably required to perform the requested work.

By accepting a remote session from us, you agree to the following terms/disclaimers:

Your Responsibilities

You confirm that you have the full capacity to bind yourself/ your employer/ your organization to these terms/ disclaimers.
You will close any confidential files that you may have been working on, before allowing remote access to your computer.
You will remain seated at your desktop throughout the entire remote session.
You accept full risk and responsibility for any changes to the contents or system settings of your/ your employer/ organization computer.
The remote session may be cut short, delayed, rescheduled and/or terminated as a result of matters outside of our reasonable control.
You shall keep Exabytes indemnified against all claims, demands, proceedings, losses or damages, costs that may be suffered by Exabytes Support as a result of Exabytes Support agreeing or conceding to your request.

Back-up

Please ensure that you make a full backup of all data on your computer systems before allowing Euralb Support to access your/ your employer/ organization computer system.
Euralb Support will not make any copy of your files or retain any information accessed during the remote session.
Euralb Support does not guarantee or warranty that the remote session:
- will be secure or private, when you allow our Euralb Support to connect to your computer.
- will meet your needs or requirements, fit your purposes, or will be error-free.

Limitation of Liability

EURALB Support, it’s affiliate or licensor accepts no liability whatsoever for or arising from provision of the remote access session including but not limited to any liability for linking and/or viewing any of your content, or your computer system performance.
EURALB Support will not be liable to you/ your employer/ organisation for any loss, cost, expense or damage incurred by you/ your employer or organization including but not limited to (i) any direct, indirect, incidental, consequential, or special damages as a result of or arising from this remote session, or (ii) any damages resulting from loss of use, data or profit.

EURALB LEGAL INFORMATIONS

Ensuring Quality Performance for Everyone

Terms and Conditions

1. Defined Terms

2. General Terms

3. Services

4. Pricing

5. Domain Registration, Renewals and Transfers

6. Acceptable Use, Content and Behaviour

7. Account Security

8.Data Protection (GDPR)

9. Billing

10. VAT Policy

11. Cancellation & Refund

12. Money Back Guarantee

13. Client Data & Backups

14. Bandwidth

15. SMS Notifications Service

16. Termination

17. Effect on Termination

18. Imitation of liability

19. Indemnity

20. Law

21. Modification of Terms of Service

22. Company Information

Privacy Policy

1. Introduction

2. About us

3. When do we collect your personal data

4. What personal data do we collect

5. Cookies and IP Addresses

IP Addresses

Cookies

6. Where we store and process your personal data

7. How we Protect your personal data

8. Uses we make of personal data

9. Legal basis for the collection and processing

Contractual obligations

Legal compliance

Legitimate interest

Consent

10. How long we keep personal data

11. Who we share personal data with

Livechat inc

Mailchimp

Paypal

Stripe

Maxmind

GlobalSign

Tucows (Enom & OpenSRS)

Nominet

Trustpilot

12. Ads and Remarketing

13. Google Analytics

14. Newsletter and Marketing Emails

15. Disclosure of your personal information

16. External links

17. Your rights under GDPR

Right to Restrict Processing

Right of Access (Access to Information)

Right to Erasure (Also known as the right to be forgotten)

Right to Rectification

Right to Object

18. Changes to our privacy policy

19. Contacting us

20. Contacting the regulator

Acceptable Usage Policy

1. General Prohibitions

2. You agree

3. Server resources and Network Usage

4. Banned Content

5. Email

6. AUP Breaches

7. Changes to the Acceptable Use Policy

eNom Terms

THIS AGREEMENT HAS A PROVISION FOR ARBITRATION OF DISPUTES BETWEEN THE PARTIES.

Complaints Procedure

Trademarks & Copyright

Remote Support Terms & Conditions

GDPR FAQ